Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What materials are used in Las Villas Jewelry pieces?
We use only high-quality materials, including 14K and 18K solid gold, sterling silver, and ethically sourced gemstones and diamonds to ensure lasting brilliance.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Custom or engraved pieces may require an additional 7-10 days for production.
Do you offer a warranty on your jewelry?
Yes, every purchase includes a one-year limited warranty covering manufacturing defects. We also provide professional cleaning services for the lifetime of your piece.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made and personalized items are final sale.
How can I find my correct ring size?
You can use our online Size Guide found on each product page, or request a complimentary physical ring sizer to be mailed to your home.
Do you provide jewelry appraisals for insurance?
All items valued over $500 automatically include a detailed Certificate of Authenticity and a formal appraisal for your insurance records.